Amazon CEO: Focus on customer is key
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Amazon CEO: Focus on customer is key


>>HI.>>WHEN YOU MEET AMAZON’S CEO YOU ARE IMMEDIATELY STRUCK BY TWO THINGS. LEGENDARY LAUGH AND HIS NEARLY UNMASHED FOCUS ON CUSTOMER SERVICE. >>CUSTOMERS LIKE LOW PRICES AND WE KNOW CUSTOMERS LIKE BIG SELECTION. AND WE KNOW THAT CUSTOMERS LIKE FAST DELIVERY. THOSE THINGS WILL BE TRUE TEN YEARS FROM NOW. THEY ARE GOING TO BE TRUE 20 YEARS FROM NOW. SO YOU CAN COUNT ON THOSE THINGS. >>HE MET WITH US AT AMAZON’S SEATTLE HEAD QUARTERS TO SHOW OFF THE COMPANY’S NEW LINE OF SOUPED UP LIGHTWEIGHT KINDLE FIRE TABLETS. ONE OF THEM IS PRICED ATOM $139. APPLE’S CHEAPEST iPAD IS NEARLY $200 MORE.>>ONE OF THE THINGS HAVE YOU DONE SO WELL AT AMAZON IS YOU UNDERCUT YOUR RIVALS BY KEEPING THE PRICES LOW. DOES THAT SAME STRATEGY APPLY TO TABLETS. >>YES. OUR APPROACH IS PREMIUM PRODUCTS AT NON-PREMIUM PRICES. WE SELL THE HARDWARE AT BREAK EVEN. WE DON’T TRY TO MAKE ANY MONEY WHEN WE SELL THE HARDWARE. WE HOPE TO MAKE MONEY WHEN PEOPLE USE THE DEVICES, MOTT WHEN THEY BUY THE DEVICES. THAT’S A VERY DIFFERENT APPROACH FROM MOST COMPANIES. MOST COMPANIES ARE BUILDING QUITE A BIT OF PROFIT INTO THE SALE OF THESE DEVICES. >>THE APPROACH THIS TIME ALSO INCLUDES A FEATURE NEVER SEEN BEFORE ON ANY KIND OF DEVICE. IT IS CALLED MAY DAY. 24/7 TECH SUPPORT.>>HOW CAN I HELP YOU TODAY?>>YOU CAN TAP THE MAY DAY BUTTON. AT THE TOP OF THE MENU SYSTEM AND A TECH SUPPORT ADVISER WILL APPEAR OUR SCREEN AND CAN DRAW YOUR SCREEN AND GUIDE YOU THROUGH THINGS AND TEACH YOU HOW TO DO.>>I REMEMBER WHEN STEVE JOBS INTRODUCED THE iPAD. ONE THING HE SAID — >>STAND ON THEIR HOLDERS AND GO A BIT FURTHER. >>Reporter: TALKING ABOUT THE KINDLE BECAUSE WE HAD LAUNCHED THE KINDLE. DEDICATED READER TODAY, LATEST GENERATION, KINDLE PAPER, THAT’S WHAT STEVE WAS TALKING ABOUT. >>MY QUESTION NOW IS ARE YOU — HAVE YOU TAKEN IT UP ANOTHER NOTCH? ARE YOU STANDING ON APPLE’S SHOULDERS. >>I DON’T KNOW. WHAT I WOULD THINK ABOUT THIS IS THAT THERE’S ROOM FOR A LOT OF COMPANIES TO DO WELL IN THIS ARENA, THESE TABLETS, MOBILE DEVICES. VERY BIG MARKET ARENA. ROOM FOR COMPANIES PURSUING DIFFERENT STRATEGIES AND DIFFERENT PRODUCT FEATURES. ALL — YOU KNOW, FOR THEIR — MULTIPLE WINNERS. >>Reporter: IN THE SMARTPHONE ARENA THAT MAY NOT BE THE CASE AS WE HAVE SEEN WITH BLACKBERRY. HOW DO THEY STUMBLE SO BADLY?>>I DON’T KNOW. IT IS A VERY — IT IS A VERY REASONABLE QUESTION. AND I AM SURE IT WILL BE — YOU KNOW, PROBABLY MANY, MANY CASE STUDIES ON THE HISTORY OF THE COMPANY AND MANY WAYS IT IS — STILL VERY INNOVATIVE COMPANY. MY GUESSES ARE THERE AREN’T ANY EASY ANSWERS TO THE QUESTIONS YOU POSED. >>Reporter: WHAT ABOUT THE QUESTIONS ABOUT THE LATEST MOVE, $250 MILLION PURCHASE OF “THE WASHINGTON POST”? THESE ARE AMONG HIS FIRST PUBLIC COMMENTS ON THE ACQUISITION? WHY DIDN’T YOU GET INTO THE NEWSPAPER BUSINESS?>>FOR ME, AND — I THOUGHT “THE WASHINGTON POST” IS AN IMPORTANT INSTITUTION. AND I — AM OPTIMISTIC ABOUT ITS FUTURE. IT IS A PERSONAL INVESTMENT. I’M — HOPEFUL I CAN HELP FROM A DISSONANCE PART BY PROVIDING RUNWAY FOR THEM TO DO A SERIES OF EXPERIMENTS. AND IN PART THROUGH BRINGING THE — SOME OF THE PHILOSOPHY WE HAVE USED AT AMAZON TO — TO “THE POST.”>>Reporter: THAT PHILOSOPHY, HE SAYS, COMES DOWN TO THIS. >>WHAT WORKED AT AMAZON IS FOCUSING ON THE CUSTOMER, BEING VERY — PUTTING THE CUSTOMER FIRST WHICH IS EASY TO SAY. DIFFICULT TO DO. IF YOU REALLY ARE CUSTOMER CENTRIC, IT IS LIKE BEING THE HOST OF A PARTY. YOU ARE HOLDING THE PARTY FOR YOUR GUESTS. SOMETIME IT IS HOST OF THE PARTY IS HOLDING THE PARTY FOR THE HOST OF THE PARTY. THAT’S — THAT LEADS TO A DITCH KIND AFTER PARTY. >>Reporter: FOR AMAZON THE PARTY COULD NOT BE MUCH BETTER. THE STOCK HIT AN ALL-TIME HIGH. THE COMPANY IS POISED TO BECOME EVEN MORE RELEVANT IN PEOPLE’S LIVES AS IT WORKS TO EXPAND ITS POPULAR SAME-DAY DELIVERY THROUGHOUT THE COUNTRY.>>OUR VIEW ON THIS IS WE KNOW CUSTOMERS LIKE THEIR PRODUCTS FAST. AND SO WE WORK ON THINGS THAT WE KNOW CUSTOMERS LIKE. THAT’S NOT

32 Comments

  • LISA SMITA

    A M A Z O N is full of shit. I will never buy from them again and I'm closing my account. CS will tell you anything and sell their mother under a bridge.

  • Lance Baldorino

    The Main objective of [Jeff Bezos] Amazon.com is to destroy every single small and medium size business.  Let me tell you how.  This evil psychopath demon like behavior have no place in a modern competitive free market Environment.
     
     
     For nearly fifteen years Amazon had a mission to drive all small and medium size companies out of business, and completely dominate   the marketplace once all the business are gone. (OUR ELECTED LEADERS DID NOTHING,  in fact  they PROMOTED IT)
     
     
    In or around 2001-2008 [Amazon / Jeff Bezos] had writing and push   for laws that would legally allow him to drive most if not all small and medium size   companies out of business, (our Leaders agreed to sign the dotted lines and DID NOTHING).
     
     Without their signature most of these laws would be in violation of anti-trust and anti competitive laws.
     
     
    This detrimental business practice led millions of shoppers to start buying online because it was  “cheaper” and more convenient.
     
    In turn, this malevolence   and anti-competitive act led to millions of storefront to go under. (OUR ELECTED LEADERS DID NOTHING).
     
     
     Once  the storefront went  under,  these  small and medium size business started selling on Amazon platform just to survive. But unbeknown to these businesses. Amazon would will eventually suspend their selling privileges one-by-one, for fictitious, unfair, arbitrary reasons.
     
     Amazon is well known for their spy equipments and capability – more advanced than the CIA.  The objective is to eliminate all competitors, track them, locate them and destroy them. 70% of small businesses  are gone.
     
    Now Amazon is getting into the service business like [angie's list].  They are next. (OUR ELECTED LEADERS DID NOTHING). 
     
    I do not mind   competition, BUT FAIR COMPETITION, NOT illegal, deceptive competition promoted and allowed by  OUR ELECTED LEADERS)
     
     
     
     
    These Indian Programmers are so poorly treated and poorly paid, they constantly use pawnshops to borrow money (don’t believe visit the pawn shop near   the campus or apartments these Indians are quartered, nearly 100% of the laptops have Indian name affixed on them.
     
     Amazon is the biggest Abuser of the H-1 Visa Program. Over 67% of Amazon programmers or code writers are from India. (Cheap labor)
     
     
    Amazon turned over rate is among the highest in the Industry – nearly 80% of American citizen linger for less than 90 days.  Wile Indians H-1 has no Choice.
     
    Amazon  is  well known   for  it’s  very Hostile work environment for women, Zero personal growth.
     
     Jeff Bezos is know for is lack of philanthropy, zero community involvement, Zero Charity, zero connection to Amazon employees, their goals and objectives. 
     
    Warehouse workers in PA, Kansas, Kentucky Nevada New Hampshire
     South Carolina Tennessee TX, have it worse they suffer from heat stroke during the throbbing summer heat, and freeze their bums off in winter. Amazon can care less (read   the Allentown PA article or (Google Amazon warehouse workers In PA).  Work without breaks etc…
     
    Everything Psychopath Jeff Bezos does is Evil.  For Amazon, for workers, for shareholders, and for our country.
     
     Notice prior to quarterly reporting Amazon suspend and freezes Accounts (third party sellers and affiliates) Funds are frozen for up to 90 days. This is done to pump up Amazon statements to show share holders   the company is doing well… well they’ll be surprise … soon enough.
     
    What most sellers and affiliates   don’t know is the discreet and secret stealing that goes on – even the savviest accountant would miss it- in addition to the higher commission, fees, variable and fixed cost, charge back, reversal, claims and sanctions —- for every  $1 sold, Amazon gulp down 40% in fees not to mention the hidden stealing from employees. 
     
    Amazon threatens U.P.S and FED Ex to agree   to their meager deals to ship for particular nothing or else. They both agree to the deal
     
    Amazon Jeff Bezos threaten and harassed the FAA, D.O.T, and various government agencies to allow them to fly their drone program or else, they succumb and agree.
     
     The worse psychopath Jeff Bezos of Amazon is now for is how employees are mistreated and abused.  And painful witness ….if you think the holocaust was bad thing again.
     
    Stay AWAY FROM AMAZON STOCKS _ THE END IS NEAR.

  • Kristen Stewart

    I wonder if he sits at home and listens to the anguished calls of the Amazon Sellers as they are tormented beyond measure.

  • Chadisms

    Henry Ford lowered the Model T price over 7 years and made it better each year. Bezos is taking a page right out of Fords book. Smart!

  • Joe Buck

    Jeff Bezos, go fuck yourself. You will rot in hell for eternity, so enjoy your billions here on earth before the grim reaper comes to take you to the warehouse in hell where you will be watched by demons every minute of the day. Fucking loser.

  • Bob Vance Vance Refrigeration

    Amazon customer service is garbage. Half the time they direct you to some person working from their house that can't fix shit.

  • Kenneth Dodd

    Customer service is a joke, Iv been locked out of my account since 03/03/2019. Im a prime member and cant use it. They don't even recognize my account any more. Been dealing with the non english speaking people for two weeks and its still not fixed. At a loss. They got my money and I got nothing now..

  • Olivergavin Gavin

    Jeff Bezos made money like Sam Walton ideas this help customers save a lot of money on products with a large section I like Amazon I shop with them then going to the neighborhood stores. Jeff Bezos keep up the good work on keeping prices down

  • kyunghee Oh

    So wonderful!
    Thank you so much Lord again for Supportings and Connectings endlessly!

    Thank you so much for sharing!
    So special!
    God bless all!
    God bless AMERICA!

  • Mike Lee

    I went to write my first review on Amazon and received this message:

    We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email [email protected]

    I have never written a review before EVER. It has been 2 weeks and multiple phone calls and emails and no one at Amazon has fixed it or even has any idea why. They are all clueless. A couple cannot honestly understand what I am saying. I felt sorry for one girl who could not understand me enough to be of any help. She kept on saying : "I am sorry you are locked out of your account. I will help you change your password."She keeps on sending me links to change my password. I have changed my password 3 times this week. I gave up and called back a couple times but keep on getting this same girl. Why would they hire her if she obviously can not understand English at all. It is terrible for her and terrible for customers. Pay a little bit out of the billions and pay someone who can speak English.

  • Angie Lawson

    Just bought a heating pad had 45 minutes! Plugged up don't work! Call customer service! Want me to get my return label from email! I have no computer or printer! My house burned down! I as for supervisor! Explained to him he hung up! Shame on Amazon

  • Giana O'Rourke

    LIARS! AFTER being a "AMAZON PRIME MEMBER" they treat you like shit.For Example your , EMPLOYEE SUPERVISOR ((JEFFREY)) from USA AMAZON is a LIAR. He said he was sorry for how I was treated PREVIOUSLY by ((ALLEN)) for HANGING up on Me MID sentence. WE were discussing why AMAZON has chosen to MANUALLY review my order to check for any fraudulent activities. They never EVER told me WHY they felt that that was necessary or why I was picked at random. I have been waiting since the 11th of September 2019 to have my 3 items shipped. I am still currently Waiting. AFTER THIS MAN SAYS SORRY FOR ALLENS BEHAVIOR HE THEN STARTS TO BEHAVE AGGRESSIVELY TOWARDS ME AS IF I WAS BOTHERING HIM. BEFORE OUR CONVERSATION CAME TO A CONCLUSION I ASKED ((JEFFREY)) "Can you please send me an E-mail while im on the phone with you so that I have a virtual record of us speaking today and include what we spoke about. This is when his tone was very rushy and angry and aggressive more than before. I rushed through this statement telling me what he'd say then said he sent. BUT that of course WAS A LIE.. I checked OVER AND OVER FOR IT. I NEVER RECEIVED THAT EMAIL.

    I have talked to numerous agents DAILY to try to rush this unwarranted "process". They all just said they will send a form to the account specialist to hurry this "process" up. I was told this by ((SUSAN)) ((ALLEN)) SUPERVISOR ((JEFFREY)) ((PRECIOUS)) and numerous other unknown employees that were extremely unprofessional. I talked to someone from a call center in the [Philippines] On the 13th of September to cancel my order and RE ORDER the items as this MAY be the reason why it was NOT shipped. I did so and RE ORDERED them on the 14th Of September and as of NOW they STILL HAVE NOT SHIPPED MY ORDERS. They wont compensate me either. I also talked to a guy named (JONNAHS) From SOUTH AFRICA on the 15th Of September. He was VIRTUALLY no help at all. And HE was a SUPERVISOR. OVERALL AMAZON CUSTOMER SERVICE IS FULL OF A BUNCH OF UNEDUCATED LIARS THAT COULD CARE LESS ABOUT CUSTOMER SATISFACTION. WHICH IN MY EXPERIENCE IS 101.

    For fucks sake… I HAVE BOUGHT ITEMS EVERY MONTH FOR 6 WHOLE MONTHS AND ((THAT)) STOPS TODAY. I WILL NO LONGER WORK WITH THESE THUGS AND CROOKS. #DONE

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