How to Set Up and Use Amazon Alexa Calling Service
Articles,  Blog

How to Set Up and Use Amazon Alexa Calling Service


Hi. I’m Max Dalton, and in this video I’m going
to talk through how to make phone calls through the Alexa Calling Service on your Amazon Echo
device, and even just using the Amazon Alexa app. One of the more powerful features of Amazon’s
Alexa service is the ability to make phone calls through the Alexa Calling Service — both
with and without an Echo device. The feature is free and highly intuitive,
making it easy to place phone calls when you’re not near your phone. Additionally, if you’ve lost or misplaced
your cell phone, you can have Alexa dial your own number as a way to help you find it. Before you can do anything, we’ll need to
verify that Alexa has access to the contacts on your device. Step 1. Launch the Alexa app on your smart device. You’ll arrive at your Alexa home screen. Step 2. Tap the “Conversations” icon in the center
of the row of icons along the bottom of the screen. The Conversations icon looks like a speech
bubble. The Conversations screen opens. Step 3. If you see a message on the Conversations
screen that says Alexa needs access to your device’s contacts to help you call and message
your friends and family with Alexa, then you have currently not given Alexa access to your
contacts, which it will need in order for you to use the Alexa Calling service. You’ll see a Settings link beneath the text
that will take you to the location on your device where you can give the Alexa app access
to your device’s contacts. After giving Alexa access to your device’s
contacts, return to the Alexa app and navigate back to the Conversations section. You’ll notice the message about giving Alexa
access to your contacts no longer appears, and is replaced by a message about how you
can now use Alexa to communicate with friends and family. Now that we’ve made sure that Alexa has access
to your device’s contacts, I’ll walk through how to make Alexa-to-Alexa phone calls from
the Alexa app on a smart device. Step 1. Launch the “Alexa” app. Step 2. Tap the “Conversations” icon in the center
of the row of icons along the bottom of the screen. Remember, this icon looks like a speech bubble. Step 3. Tap the “Contacts” icon in the upper right
corner of the screen. The Contacts icon looks like a silhouette
of a person. The Contacts screen appears, displaying a
list of everyone in your device’s contact list who has a phone number associated with
an Amazon Echo device. This is the list of people you can make Alexa-to-Alexa
phone calls to. Step 4. Tap the name of the contact you want to make
an Alexa-to-Alexa phone call to. A contact screen with that person’s information
appears. Step 5. Tap the “Phone” icon in the row of menu items
along the top of the screen. The Phone icon looks like an old-style telephone. A screen opens that will show the name of
the person you’re calling, with ellipses scrolling beneath their name. Additionally, until the person picks up your
phone call, you’ll hear the periodic sound of a phone ringing over your device’s speaker,
similar to what you would hear with any other phone call. If the person on the other end accepts your
call, you’ll see a Connected message beneath that person’s name on the screen, and you’ll
be able to talk with them on your device. Alternatively, if they decline your call,
you’ll see an Ended message beneath that person’s name on the screen briefly, before being returned
to that person’s contact screen. Step 6. You can end the call using the red “End Call”
icon along the bottom of the screen. Now let’s talk through how to make Alexa-to-Alexa
phone calls on an Amazon Echo device using your voice. Step 1. Say, “Alexa, call (insert Alexa contact name).” The name that you tell Alexa to call must
match the name of a person who shows up in your Alexa contact list to make an Alexa-to-Alexa
phone call. The light ring on your Amazon Echo device
will turn green. If the person you’re calling has notifications
enabled for the Alexa app on their smart device, they will see a notification that they have
an incoming call from you. Alternatively, if they are near an Amazon
Echo device associated with their account, the light ring on their Echo device will turn
green and announce that you would like to talk. If the person you’re trying to contact declines
your phone call, Alexa will inform you through your device that the contact is not available. Alternatively, if the person is available
to talk, you’ll hear them pick up on the other end of the line. Step 2. You can end the call at any time by saying
“Alexa, Hang Up” or “Alexa, End Call.” The light ring on your Echo device will turn
blue before turning off. Now let’s talk through how to use Alexa to
call a traditional phone number on an Amazon Echo device using your voice. Step 1. Say, “Alexa, call (insert the name of a contact
in your device’s contact list).” Alternatively, you can say, “Alexa, dial (speak
number)” to dial a specific phone nunber that isn’t in your device’s contact list. The light ring on your Amazon Echo device
will turn green, and Alexa will announce that she is calling that specific contact. You’ll hear a periodic ringing while the contact
is being dialed. The contact you are dialing will see the phone
number associated with your Amazon Echo device as the number attempting to reach them. The user will either answer, or you’ll be
routed to their voice messaging service. Step 2. When you are done with the conversation, or
if you decide you no longer want to make the phone call, say either “Alexa, hang up” or
“Alexa, end call.” The light ring on your Echo device will turn
blue before turning off. Congratulations! You now have the ability to make phone calls
on your Amazon Echo device using Alexa. Thanks for watching. Click the video link on the right side of
the screen to check out another video. Click the logo on the left side of the screen
to subscribe to this channel to see more great videos like this one.

32 Comments

  • sharroac28

    I have a profile set up for myself and someone else I want to delete one of the calling profiles how would I go about that?

  • MacGyver

    How do you use echo to call a phone # without it ringing or activating their Alexa device. Just want to call them on their cell phone. They have an echo themselves but sometimes just want to reach them on their cell not bother everyone in their house.

  • Elijah Slavin

    you can only call people with an echo device? what a waste of time, i thought i could just facetime or call someone from my contacts and it would show up on their phone for them and on my echo show for me

  • Ray Alvarez

    Hello I have one question wen I call someone my echo dot does the call and everything is fine but the person that I’m calling doesn’t hear me I hear them but they don’t why? Is that my echo is defective or something thank

  • DumboDog

    This is a pointless exercise. why would I want to ONLY call people with Alexa? I should be able to use Alexa as a smart speakerphone that dials any contact on my contact list, regardless of whether or not they have alexa. Like my doctor, my boss at work, my sister, etc., all of whom are on my phone's contact list with cutesy nicknames, but none of whom have Alexa to my knowledge.

    We CAN DO this by saying "Alexa dial 555-555-5555" or whatever phone number is. If we can do it that way, why can't we do it by saying, "Alexa, dial JimAndMary"? Where JimAndMary is a Contact on my cellphone linked to 555-whatever, the phone number I called just fine previously above by calling out the digits.

    My mother is aged and recently blind and unable to dial on a conventional phone. This would be a huge boon for her to call us using Alexa whenever she wanted, hands-free.

  • Nepu-Tech USA

    Alexa can call anyone on your contact lists but nobody can call to my Alexa unless they use the App or another Alexa. This is my experience.

  • johngmls

    The screens shown do not match what is on Alexa as I suspect it has been updated. From what I can see, if your contact does not have Alexa installed then it will not work. As none of my friends have an echo device I assume that this does not work at all as it appears to be an Alexa to Alexa contact feature and not an Alexa to any of your contacts feature.

  • clay henson

    excellent info but could u possibly have said the word ALEXA more times to make my table activate?????????????????????????????????????

  • Ned Lawrence

    When I try to make a call to a regular phone number, Alexa says she is calling the number. Then a few minutes later it says the call was disconnected and to check my firewall settings. The other person doesn't get the call and I have no idea what setting I'm supposed to change on my firewall.

  • Youtube Viewer

    I called and spoke to someone through my echo but the sound was very poor, I could hardly hear them. What might the problem be?

  • 4pitch

    at 04:55 which phone is being dialed my smart phone ? if yes will it dial it if its asleep and my dot 3 is connected to my home internet wifi.

Leave a Reply

Your email address will not be published. Required fields are marked *