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Integrate Stripe-powered eCommerce Stores with NetSuite


If you are running an eCommerce business using
Shopify, Magento, WooCommerce, or another eCommerce platform, SuiteSync makes processing
orders easy by automating cash application, fraud, refunds, chargebacks, and bank reconciliation
in NetSuite. Let’s follow the life of an order as it
moves from an online eCommerce application to a successful payment to your bank. SuiteSync makes this process simple. Let’s look at a payment in Stripe. First, a customer makes a payment in your
eCommerce application. In Stripe, you can see the net amount and
fees charged to the customer. However, the rest of the order details, such
as the line items and tax information, are not recorded. Only the eCommerce application contains these
important order details. You’ll need Celigo, FarApp, or other similar
integrations to push these order details and customer information from your eCommerce application
into NetSuite. Once the customer and order information is
in NetSuite, SuiteSync makes the rest simple. Here, SuiteSync creates a customer deposit
record and attaches it to a Sales Order representing the charge in Stripe. And if you like, SuiteSync can check the order
for fraud using the rules you’ve set up in Stripe and add fraud alerts directly to
the order. These fraud alerts can be used to manage fraudulent
orders. When you bill the order, NetSuite creates
an invoice and applies the customer deposit to the invoice. When Stripe makes a batch payment to your
bank, SuiteSync automatically reconciles these payments to a bank deposit in NetSuite and
calculates any processing fees. The manual process of matching individual
transactions to a bank deposit, calculating fees, and handling currency conversion disappears. No other integration can fully automate this
reconciliation. If the customer requests a refund, you can
issue a refund directly in NetSuite without having to open Stripe or the eCommerce application. Simply create a credit memo for the amount
you would like to refund, and SuiteSync creates a NetSuite customer refund and applies it
to the credit memo. At the same time, SuiteSync issues the refund
in Stripe. If a chargeback occurs, similar to a refund,
SuiteSync creates all the relevant records in NetSuite. SuiteSync also has tools to help process live
chat & manual orders, along with any wholesale or B2B transactions. Check out our other videos to learn more or
visit our website to set up a test account to see if SuiteSync is right for you.

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