Oberlo: How To Fulfill AliExpress Product Orders || Shopify Help Center 2019
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Oberlo: How To Fulfill AliExpress Product Orders || Shopify Help Center 2019


This step-by-step video walks you through
the process of fulfilling AliExpress product orders one by one and in bulk. Before you start, make sure you have completed
the following steps: 1. You have the Oberlo Chrome Extension installed
and you are using the Google Chrome browser on a computer. 2. You have created an AliExpress account and
you are logged into it. Do not place orders using a customer’s email
address, because you will not be able to track the order later, and your customer will receive
emails from AliExpress. 3. You have cleared your shopping cart on AliExpress
before placing a new order. Now, how to place orders one-by-one. If you want to learn how to place multiple
orders, check the comment section for timestamps to skip ahead. To place a single order, go the “Orders”
page. Click on the orange “Order Product” button
next to the order you want to place. If you don’t see the orange button next to
your order, then you need to click on the link in the yellow banner to install the Oberlo
Chrome Extension to your browser. Once you click on the orange “Order Product”
button, you are directed to the AliExpress website, where the products and shipping information
are added automatically by the extension. Double-check to see, that the details of the
shipping information match the order in your Oberlo dashboard. Then, add your payment card details in the
“Payment Methods” section. Review your order details and choose another
shipping method if you want to. Finally, click “Place Order” to confirm
the order. Suppliers ship orders within 2-7 calendar
days and add the tracking information to the orders on AliExpress. Use the “Get Tracking Code” button in
Oberlo to import the order’s tracking code to Oberlo and Shopify and mark the order as
Fulfilled, Or visit AliExpress and click “My Orders”. From here, use the “Sync this page” or
”Sync all orders” button to import tracking codes for multiple orders. After you add the tracking code to the order,
the order status in the Shopify admin changes from “Unfulfilled” to “Fulfilled”. You do not need to manually update statuses
in the Shopify admin. Now, how to place multiple product orders
at once. The bulk ordering feature is exclusively available
on Basic and Pro subscription plans with Oberlo. If you are on a Starter subscription plan,
but want to get access to this feature, consider upgrading your subscription plan today. To start, go to the “Orders” page, select
orders you want to fulfill and click “Place AliExpress Orders”. Oberlo opens a new tab in the browser and
starts processing your orders. This means that Oberlo adds your customers’
purchased items to the AliExpress shopping cart, fills in the shipping information, selects
the preferred shipping method according to your Oberlo settings and adds orders to the
“Awaiting Payments” section on AliExpress. You don’t necessarily need to be on the AliExpress
website to follow the whole process. Once the fulfillment process is finished,
Oberlo shows a notification in your Oberlo Dashboard about the completed or stopped process. For example, if there are any issues with
the order like the product being out of stock or the shipping information being insufficient. To review the status of your orders, go to
the “Status” page. From here, you can see a detailed overview
about your order’s: order status, order number, customers’ shipping information,
purchased products, and the product quantity. After you review your orders, click “Pay
for All Orders”. This payment method works to pay one supplier,
or if your products are from multiple suppliers. From the AliExpress checkout page, select
your preferred payment method, and add your payment details. To finish, click ”Pay Now”. Once the supplier ships the order click “Get
Tracking Code” to mark it as “Fulfilled” in Oberlo and Shopify. You can also use the ”Sync this page” or
”Sync all orders” button on your AliExpress account to transfer tracking codes to Oberlo
and Shopify. Once you add the tracking code, the status
of your orders are shown as fulfilled both in Oberlo and Shopify. Check out the next video to learn how to send
notifications to customers about the shipped orders. Subscribe to the Shopify Help Center YouTube
channel for more videos like this one!

60 Comments

  • Shopify Help Center

    Timestamps:

    0:00 – How to place orders one at a time
    2:21 – How to place bulk orders on AliExpress

  • Lionel D

    You MUST add the possibility to select 2 DEFAULT SHIPPING METHOD or this bulk feature is useless !

    Because now, my favorite shipping method is "Epacket". BUT when epacket is not available, it automatically chooses the cheapest shipping method, and it is VERY long.

    We need to have the possibility for example to choose :
    – 1st favorite shipping method : Epacket
    – 2nd favorite shipping method : Aliexpress Standard Shipping

    I'm asking this to the Oberlo support since 6 months !

    Please like this comment guys !

  • Traci Goudeau

    When fulfilling the order on AliExpress, will the customers address auto fill or will my address? I'm confused since I did a test order

  • perfecto perfecto

    some time its fkg take me 5 time to buy . i put my credit card info i click order & again i have to enter again my details again & again Its fkg PISS ME OFF !!!

    & other thing i order a product and its said the payment did not work BUT ITS WORK!!
    I have order 5 time the same product becose they told me my payment did not working!!

    i have conctact the seller i told im to cancel the 5 order only keep 1 …

    ANYWAY ALL THAT TO SAID U HAVE TO MAKE UPDATE ON OBERLO & ALIEXPRESS THEY ARE FKG LAGGING

  • perfecto perfecto

    Its fuck top becose some time i can order & some time it dont work …. WTF CHINIES WEBSITE IM FKG PISS !!!!

  • tine06kerbell

    Will the tracking number automatically be sent to the customer? Because when I did the test run it said that I (the customer) can track my order.

  • Christopher Williams

    all of my transactions are closed by aliexpress for security reasons? Anyone know how to fix this. Ali help is useless..im about to give up and cancel shopify and do something else?

  • Trizy HD

    I can't order one product at a time for some reason. Clicked the yellow order button and it orders all the items I have to fulfill and it will only ship to one of my customer's address any help?

  • adp03

    why haven't i seen the money in my account after they ordered my product? Does it take time to be in there or did i do something wrong?

  • X Nation

    Is it possible to link the supplier an image with order if we are doing print products!!!! (Not print on demand because I made preset custom prints!!)

  • Brasil Outlets

    I upgraded my account to place bulk orders, but I'm having trouble. It begins to fill the entire order but at the end the following message appears: "The product (s) in your shopping cart is currently not available for order." Can you help me?

  • Will Chu

    Is there a way to have Oberlo automatically do this for me without me going through these steps? I thought everything was automated.

  • Vikingkompass

    with all respect, this is a stupid method if it can't be automated. If you sell only one product per day that would be fine. What if you sold hundreds? Please stop teaching if you do not have the facts.

  • Abhinandan Chakraborty

    Hello, what's the different between "Notify my customers" from oberlo settings and "Get tracking code" ? Do I have to send email manually to customer after clicking "Get tracking code" ? and does "Notify my customer" email hides details about payment with AliExpress or that product is from Aliexpress merchant ?

  • Brooke Bennett

    When I click on "order product" from the Orders page in Oberlo, it links with Aliexpress and selects the product, however it stops at an Aliexpress sign in page and gives me an error message that says "Service currently unavailable. Please try again later." This happens every time I try to order a product. Any guidance?

  • Yambones 69

    I ordered products from AliExpress and my card wasn’t charged and it won’t give me a tracking number but the order status says closed ?

  • Mathew Sangma

    here is a noob. There is an order on shopify, but not on oberlo app (through shopify). The order fulfillment setting is manual, payment capture setting is also manual. Pls guide.

  • Sem S

    Hey there! A quick question: When you order in bulk, I'm assuming oberlo automatically processes the different addresses (because when I order in bulk, it's from different people buying)? Just making sure here, because in the video the bulk is sent to the same address for both products.

  • SkewBurst - GFX & Minecraft

    Does it order the products with the money in your Shopify account or does it actually charge your debit/credit card?

  • Emmet Metzger

    Is there an easier way to pay for orders? I finally made some sales, and now I can't order them for my customers. I've tried using different cards, but I keep getting error CSC_7200020, which means my card info is wrong and it's not. It worked the first time with my parents. Got around it with Paypal the second time, but Paypal is not offered on some of my products.

  • LEANDA POTTER

    Hi, my question is, in the video, it says to mark the order as fulfilled after I ordered the product but is that after it has been shipped, or as soon as I place the order ?? This is a bit confusing, as in the video it jumps straight to mark as fulfilled straight after the order but this doesn't make sense to me as I would have thought it would once the order has been shipped. Also when I ask for tracking number orbelo cannot find it, again is this because the product has not been shipped yet as I have only just paid for it ?? Any comments greatly appreciated – Thank You

  • dsrevo79

    so once you ordered the products u click fulfilled? or you wait for ali express for" shipped" status to change it to fulfilled later?

  • Ramesh ChhetriK

    Ready to publish my website but when I’m fulfilling the order Will I get the chance to send a message to a seller and tell them not to put any invoices, QR code, promotions and more like I’m drop-shipping?????

  • MARCELINO JR. DE PERALTA

    Hi, How are the transaction fees when paying for the items with your credit card (since you are sending overseas)?

  • Игорь Склема

    Whether or not to uncheck the box – Billing Address! I use Oberlo and make the first orders. Thanks for the help! Igor.

  • Philip Kalinowski

    Do the customers who purchase a product through my website recieve an email update that the product is processed and the included tracking code?

  • Peter Peter

    So I‘ve got a huge problem with the oberlo orders.
    I‘ve ordered 3 products from my store for testing purposes. Problem is the orders are being shown to me on shopify but when i click on „order with oberlo“ there are no orders.
    What confuses me is that the first order worked perfectly fine with oberlo.
    I‘ve got the chrome extension installed so that’s not the issue here.
    I hope someone can help me out here.

  • Hira Malik

    My question is when customers order multiple products in one order from my website, will aliexpress ship them separately and will each product be delivered to that customer on different days? I'm wanting to have customers receive their order on the same day as one package. Please help!!!

  • ShaynaBayna EST

    This needs to be an app so you can do it on your phone because people aren't always around a computer/laptop. I have orders to fulfill now I have to do an extra step to fulfill it🤦🏾‍♀️ much easier when I didn't have to add some extension to my browser and was able to do it through Oberlo itself. I do a lot on my phone so it would help to fulfill orders from my phone!

  • Nicholas Caprioni

    oh god, i received my first order, and i can't get the tracking code it keeps saying tracking code is not found can anyone help (the order just came in 10 mins ago)

  • Cem Temiz

    Hey i just received my first order and i fullfilled with oberlo in aliexpress, then ali express told me my order canceled but in oberlo my order seems OK how can i re-order with oberlo

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