• Articles

    Modern CX: Future of Retail and Commerce (CXOTalk)

    Welcome to CxOTalk, coming to you from the Oracle Modern CX Conference. We’re here in front of a live audience, and I’m speaking with Scott Silverman and Katrina Gosek, two top-tier experts. We’re excited to talk with them about customer experience and the future of commerce. I think, if we are talking about commerce and the future of commerce, we should start with a discussion about customers. The question that we have to begin with is, what’s going on with customers today? How are customers changing and their expectations changing? To me, the one word that stands out is “impatient.” I feel that myself all the time, especially around fulfillment…

  • Dafür sind wir zuständig – Der Kundenservice von Amazon
    Articles,  Blog

    Dafür sind wir zuständig – Der Kundenservice von Amazon

    I’m Markus, and I’ve been here since 2011 I deal with digital issues, so when customers call because of difficulties with our devices or with downloads, I’m glad to help them out. At Amazon, we have an absolute focus on customer satisfaction. This also means that if we find an error in our system, it’s an opportunity for us to further improve things – for the customer and ourselves. Of course there are difficult customers too. What is “difficult”? Customers who are really annoyed when they contact us because something didn’t work or because they received incorrect information, and then I try to address the issue in a calm manner.…

  • 12 Side Hustles You Can Do From Bed | The Financial Diet
    Articles,  Blog

    12 Side Hustles You Can Do From Bed | The Financial Diet

    Hi, I’m Chelsea. And I’m Lauren. And we are The Financial Diet. So today we’re going to be talking about side jobs that you can have from the comfort of your own bed, which is awesome. Because a few weeks ago we did a video that was a lot of money mistakes that you might be making, and we’ll link that in the description. And one of them was not having any side income at all, which we think is a mistake. And a lot of people were like, but it’s too hard. You have to like go an extra place and it takes up too much time, et cetera,…

  • 5 reasons why reviews are essential for ecommerce
    Articles,  Blog

    5 reasons why reviews are essential for ecommerce

    Hi everyone, I am Riccardo Osti, and on a daily basis, I help world’s best brands to become more successful by investing in the consumer experience. Some weeks ago I’ve explained on this video why reviews are important for traditional retail. Now, I will tell you the importance of reviews for e-commerce, and why they are becoming so relevant in a digitized world. There are five main reasons why reviews are one of the most important things if not the most important one, for online stores First one, reviews create trust. This happens because they are independent opinion from people like you and me, consumers. It’s not a brand sponsoring…

  • Articles

    How to Share Your Squarespace Store | Squarespace E-commerce Tutorial (Ep. 4)

    In this video we’ll show the best way to share your store with social media integrate promotional blogging and create announcements for your customers. An important way to help promote your store is by improving your SEO. SEO stands for Search Engine Optimization. A good SEO standing will place your website higher in the search results of your target audience. The best way to improve your website’s SEO is by frequently creating content related to your brand and industry. This includes, but isn’t limited to blogging tweeting and posting Facebook updates that link back to your site. The more your site is being shared on social media the higher your…

  • The State of the Ecommerce Customer Service Industry 2019
    Articles,  Blog

    The State of the Ecommerce Customer Service Industry 2019

    – [Derric] Alright, you should be able to see my screen now and I’m gonna go really fast with this ’cause we’re already low on time. (chuckling) Perfect and thank you for letting me know you can see the screen. This is a report of over 780 Ecommerce stores with 131 survey responded. So we got some good data. It’s not flawless data. It’s not, you know, impervious but it’s good data. Next up, the quick goals of this report are to understand the challenges and opportunities unique to Ecommerce. How is Ecommerce doing versus the industry? We’ll touch on that just a little. I’m gonna give you some benchmarks…

  • Jeff Cohen – Seller Labs on E Commerce, Customer Support, Amazon Changes 2019
    Articles,  Blog

    Jeff Cohen – Seller Labs on E Commerce, Customer Support, Amazon Changes 2019

    are you ready to scale and outsource your business okay let’s go welcome to the outsourcing and scaling show I’m your host Nathan Hirsch a show where we talk about everything Amazon shopify ecommerce and digital marketing let’s get started welcome back to outsourcing and scaling my special guest today is Jeff Cohen are you the CEO the owner of southern labs what’s your official title you know my title seems to change every week but today I’m I am an owner but I am NOT the founder and owner but I’ve worked for the company for almost six years now which is kind of crazy to think about we’re…

  • How to Process Orders Online | Squarespace E-commerce Tutorial (Ep. 3)
    Articles,  Blog

    How to Process Orders Online | Squarespace E-commerce Tutorial (Ep. 3)

    In this video we’ll show you how to process and manage orders issue refunds and contact customers. Contributors with Admin and Store Manager permissions receive email notifications for each new order. You can search your orders from the home menu by clicking Orders. You can also press the forward slash key while any panel is open and type “orders” to open the Orders panel. The Orders panel lists all Pending Fulfilled and Canceled orders with the most recent orders appearing at the top of the list. Here you will see customer contact information the status of orders and their payments. You can also search for an order by its order…